Social Customer Service eBook – Customer Communities in 7 Steps – Downloads – Resources – Telligent

Building a better customer service strategy requires focusing on the customer experience – for support, collaboration and engagement. Would you like to achieve real world results like these by engaging in social customer service?

*AvidXchange cut support cases 60% within 12 months
*HealthStream increased customer-driven product enhancement ideas, resulting in many implemented changes
*Kaseya increased customer engagement and participation by 300% year over year

In this 28 page eBook, you will learn:
How traditional and emerging social customer service channels are impacting the customer experience
Strategies for customer communities

*Key social customer service metrics to track

*Case studies from real world brands

Download the ebook…